As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. Executive Vice President and President, International Operated Markets, John Alves Theres a rich trove of best practices out there to learn from. By Jonathan Maze on Nov. 06, 2021 As you hear feedback, you need to pivot and respond appropriately. Speaking during the company's 2017 investor meeting, Kempczinski noted that customers were spending more money at renovated stores. This includes loyalty which is now in nearly 50 markets introducing new innovations like artificial intelligence and automated order taking, and modernizing data systems to move faster while improving the experience for customers and crew. Subscribed to {PRACTICE_NAME} email alerts. McDonald's new CEO Chris Kempczinski is reaching out to employees for feedback about the company. As Chief Communications Officer at McDonalds, Michael Gonda is responsible for driving integrated communications strategies that focus on protecting and advancing the reputation of the company globally. Pauls life outside of work is centred around his family, spending as much time as possible with his two young boys. Now, youve got me hungry.Youre going to love those grilled onions. What are we certain of? A big learning for me was realizing that there is no such thing as overcommunicating. Everybody has a clear sense of it. Previously, she worked at Nestl Waters North America and served as Education Director for Salish Sea Expeditions. As President, McDonald's USA, Christopher Kempczinski's salary was $4,678,340 in 2018. So when events happen that strike at the heart of our core values, we want to speak out on those occasions as well. Off of that founding idea of serving communities, we know we can make a difference around jobs and opportunity. And at the time of Mr. Kempczinskis one-year anniversary in early November, McDonalds stock had spiked even above the year-earlier price when he took over as CEO. Passionate about people, Paul has overseen moves on both pay and contracts for restaurant teams, and actively championed a focus on Diversity, Equity and Inclusion, striving to create a truly inclusive culture throughout the business. Regardless of the delivery channel deployed, though, we always focus on our customers experiences because customer satisfaction is critical to us. In this current environment, all companies are being asked to define their mission, their higher purpose. Mr. Kempczinski wasnt new to the company but unlike previous chief executives, he hadnt joined the restaurant giant decades earlier, either. Most recently, he served as President, International Operated Markets, with overall responsibility for McDonalds wholly-owned markets outside the U.S. Joe began his McDonalds career in Strategy and New Business Development in 2002. Senior Vice President, Corporate Controller, Reggie Miller Before joining McDonald's,John spent six years as aFinancial Analyst and Brand Management Specialist in P&G Portugal and Switzerland, where he held various positions and was responsible for managinghigh-impactprojectsthroughout Europe. During his tenure, he was instrumental in converting the four Nordic countries (Denmark, Finland, Norway and Sweden) and Hungary into developmental licensee organizations. As a working dad, Paul has consistently led conversations within the business and industry on the challenges of balancing a demanding work life with being a good husband, father, and friend. [3] In a anne boleyn ghost photo McDonalds is not responsible for the content provided by third-party sites. Prior to McDonalds, Bethany spent 30 years leading talent development and learning innovations at six companies, including Boeing, GE, Gap, Ethan Allen, IBM and The Interlock Group. So, for example, with Drive Thru, the classic frustration for the customer is: How long is it going to take? As Global Chief Marketing Officer, Morgan Flatley leads the development and execution of bold marketing strategies to create stronger customer connections around the world. Vice President, Chief Compliance Officer, Jenny McColloch And I think were now at a place where weve caught up. I think Nike does a great job of engaging customers and using pop culture to keep their brand relevant. A big part of that will be selling food, but we dont necessarily have to do that in a restaurant; there may be other ways to sell food. I dont think we did enough to embrace how we are a part of culture, Mr. Amid all else thats going on, you recently launched a purpose to feed and foster communities? Freedom within the framework gets back to this point of how the brand stays relevant. Looking at your recent marketing initiatives, featuring cultural icons like Travis Scott and J Balvin, and the recent launch of Spicy Chicken McNuggets, I have to wonder how a brand as established as McDonalds continually reimagines marketing? The things you just referenced there are about us getting more aggressive, getting more out of our investment and then embracing our role in culture. Of Mr. Kempczinski, Mr. Kelly says, At college, we nicknamed him The Colonel given the similarity between his leadership qualities and those of Dukes legendary basketball coach. In the younger Mr. Kempczinski, Mr. Kelly also saw the tremendous energy and resilience that might have predicted his traveling the globe not only as a rising leader in business but as a serial runner of marathons far and wide. Emilee has also worked in management consulting with Accenture and Mercer, where she coached executives and consulted for organizations around the world focused on building a Human Capital Strategy and Change Management practice and implementing numerous large-scale organizational changes. The biggest decision that I was most proud of, that was also most critical, was not trying to make all the decisions here at headquarters, but pushing those decisions out into the markets, while giving our leaders in the restaurants who were closest to the situation the flexibility to make the decisions. He held progressive leadership roles, includingMarketing Director for the Southern Europe regionandVice-President of Food, Strategy & Insight for McDonalds Europe, overseeing Food Strategy & Development, as well as guiding business and brand knowledge across the European markets. They wantand expectMcDonalds to be a force for good. And under Mr. Kempczinskis leadership, McDonalds is committed to delivering on that expectationbeing defined not just by what they do, but how they do it. We just have an incredible footprint that lends itself to delivery. Her team leverages the scale of $50 billion spend in food, packaging, logistics, toys, technology, equipment and other services while driving safety, quality and sustainability leadership in the industry. By Philip Delves Broughton He has been with McDonalds Corporation since 2015 and is in his second year as president and CEO. Prior to joining McDonalds, Gonda served as Senior Vice President of Corporate Affairs at Chobani, a leading natural food company, where he served as a member of its executive leadership team responsible for strategic communications initiatives, public affairs, government relations, sustainability and the companys philanthropic efforts. Catherine lives in Illinois with her husband Brian Giffin and their four children. . When you put other people first, I think thats what allows you to stand out. Heidi holds a bachelor's degree from Oberlin College in political science and East Asian studies and earned a master's degree in human resources and industrial relations from the University of Minnesota. During his tenure as president of McDonald's U.S. footprint, Kempczinski oversaw the business operations of around 14,000 stores. Bethany leads Hamburger University across 8 global locations, providing experiential and virtual learning to upskill restaurant management and crew members. One of the things that has defined McDonalds over the decades has been our emphasis on diversity, making sure we have a franchisee population that reflects the US population or the global population. As McDonalds Executive Vice President and Global Chief Information Officer, Brian Rice manages the technology portfolio and partnerships that are transforming customer and employee experiences and accelerating business growth worldwide. Chris is a proud alumnus of both Duke University and Harvard Business School. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International. He is a strong advocate of the power of the McDonalds three-legged stool and what can be achieved through collaboration between DL partners, suppliers, and corporate teams. McKinsey: Youve had quite the baptism by fire. That is our primary responsibility, so we try to stay pretty focused. As for digital, I think everybody, not just in our industry, recognizes that digital is transforming how consumers are interacting with brands, how theyre experiencing things. Outside of McDonalds, she actively supports causes that care for the homeless, under-served children, Special Olympics and veterans having proudly served our country. Greg Kelly, a senior partner in McKinseys Atlanta office, conducted this interview. What are your values? Theres nothing more important to my job than making sure McDonalds is as relevant 10 years from now as it is today. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. And we were constantly pulse-checking our organization. Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. In addition, Amy is licensed to practice law in Illinois. As a member of the McOpCo Business Unit Leadership Team she was responsible for financial management, portfolio optimization, operational financial consulting and safety risk management. In my experience, you piece together these lessons from different leaders and ultimately they define your own leadership style. We can make a difference around being there for communities in crisis, from Ronald McDonalds House Charities to natural disasters. Manu studied art and design at the Royal Academy of Fine Arts in Antwerp, Belgium. Reggie has worked in a variety of disciplines including supply chain, merchandising, international project management and multiple specialties within human resources. During his tenure, he oversaw the rapid deployment ofMcDeliverynationwide, as well as launching high-potential platforms including McCaf and a highly innovative program of restaurant development in market. Early on, I wanted to put my fingerprints on what was already a very strong set of values and make clear that we are absolutely committed to them. She began her career in litigation roles at the law firms of Kelley Drye & Warren LLP and Shipman & Goodwin LLP. I dont think we did enough to embrace how we are a part of culture. If you would like information about this content we will be happy to work with you. Also, we could have done a better job demonstrating and articulating what McDonalds was doing to support communities. So, we put about $1 billion of liquidity into the system. The challenge for us is to decide where to get engaged. It was a great reminder about the embedded cost of complexity in our P&L. Mr. Kempczinski had barely warmed his chair in the job when the pandemic struck, closing restaurants around the world seemingly overnight. As for drive-thru, we offer it in 95 percent of our US restaurants and nearly 65 percent globally. When youve built your business model on diversity and providing opportunities for everyone, and suddenly a human rights issue comes into the public discussion, it would have been a huge miss for us to not put our voice out there. Voice recognition could be one area to do that. Prior to her time at Boeing, Heidi led human resources, internal services and quality for Insitua start-up pioneer in the design, development, production and operation of unmanned aircraft systems. She serves on the Chief Learning and Talent Officer Board of The Institute for Corporate Productivity (i4cp), focusing on global issues for learning and talent. Senior Vice President and Chief People Officer, IOM. In this role, Ian delivered sustained business momentum, improved customer trust, and grew share across the market segment through a strong focus on the Accelerating the Arches growth strategy, including digital, delivery and restaurant modernization initiatives. What do we know? AsChief Marketing Officer and CorporateVicePresident of International Operated Markets, John Alves leads the development and execution of marketing strategies for McDonalds sixlargest markets outside of theU.S.(China, UK, France, Germany, Canada and Australia). 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